| The HealthReach PPO provides health care services to OhioHealth Group customers through a carefully selected network of doctors, hospitals and other providers. As HealthReach providers, these medical professionals have contracted with us to provide cost-effective, high-quality health care.
Established in 1985, HealthReach has more than 66 hospitals and 6,000 physicians. HealthReach provides benefits to more than 100,000 covered lives.
The quality of our product and the service we provide our customers can be measured by the clients who stay with us. HealthReach has an excellent retention rate – many of our first clients, some dating back to 1985, are still with us.
HealthReach benefits include:
- Extensive Network
- Provider submits claim forms
- Members who use network providers will not be balance billed
- Thorough credentialing services
- Toll-free customer service
- Logo on ID card alerts provider offices to accept the negotiated rate
- Easy access to online provider information
- Can be bundled with utilization and pharmacy management
Common Customer Questions About HealthReach:
What is a preferred Provider Organization (PPO)?
A PPO is a group of carefully selected doctors, hospitals and other providers who have contracted with OhioHealth Group to provide cost-effective, high-quality health care.
What is HealthReach?
HealthReach is a provider-owned PPO offered by OhioHealth Group.
How will I know if my physician is in the network?
Click here for a complete listing of HealthReach providers, or call customer service at (614) 566-0056 or (800) 455-4460. If you don’t find your provider in the website directory, check with our Customer Service for the most up-to-date listing.
What if my physician is not listed?
HealthReach is always in the process of recruiting and credentialing physicians to meet business needs. Physicians must be on staff at a network hospital and meet credentialing requirements. The best way to get your physician in the plan is to encourage him or her to contact us at (614) 566-0056 or (800) 455-4460.
How do I make an appointment?
When you call to schedule an appointment, identify yourself as a HealthReach customer. On the day of your visit, show your identification card that displays the HealthReach logo, your employer’s name and the mailing address for claims. The HealthReach logo will be printed on the card or affixed with a sticker.
If I receive services from a network hospital, can I assume the provider is in the network?
No. To make sure you get the most from your benefits, you must verify whether the provider is a HealthReach provider. Check the directory or call customer service to confirm their participation.
BACK TO TOP
Common Client Questions About HealthReach:
How can I get a map of network providers?
Click
here
to visit the OhioHealth Group Provider Lookup site, where
you can obtain a customized directory of hospitals and
providers in your area.
How can I reach OhioHealth Group Sales and Service department?
Call: (800) 635-7207 or (614) 566-0123
Fax: (614) 566-0400
Write: OhioHealth Group Sales & Service Dept.
445 Hutchinson Ave., Suite 300
Columbus, Ohio 43235
How are providers credentialed?
OhioHealth Group has developed and implemented an enhanced credentialing function. Our protocols for the initial credentialing of PPO physicians meet with NCQA standards, with the exception of office site visits.
What hospitals are part of the network?
Click
here
to visit the OhioHealth Group Provider Lookup site,
where you can obtain a customized directory of hospitals
and providers in your area.
What can we expect from customer service?
Knowing about your HealthReach providers and how to access them will provide comfort and the highest level of reimbursement. Customer Service is your most up-to-date source of participating provider information. We want to quickly and thoroughly answer your questions and resolve your problems. Our team of highly trained and dedicated Customer Service Representatives is available
to answer your questions Monday, Tuesday, Wednesday and Friday from 8:00 a.m. to 5:00 p.m. EST, and Thursday from 9:00 a.m. to 5:00 p.m. EST at (614) 566-0056 or (800) 455-4460. It is our goal to resolve any concerns you have as quickly and satisfactorily as possible.
What can HealthReach offer self-funded clients?
- State-of-the-art data management systems
- Exceptional cost containment capabilities
- Experience in hospital market (we are provider owned)
- Leading edge claims repricing
- Flexible customer service
- Knowledgeable sales and account management teams
- Recognizable name and positive reputation
- Complete line of ancillary products
BACK TO TOP
|
