Information for Members


Rx FAQ  

Frequently Asked Member Questions

Common Customer/Network Questions:

Which pharmacies participate in the SignatureScripts pharmacy network?

SignatureScripts Network

The SignatureScripts network includes more than 59,000 pharmacies nationwide. You should be able to find a participating pharmacy close to you using our pharmacy search tool. The SignatureScripts network includes independent pharmacies located in neighborhoods easily accessible to members. In addition, the following chains are among those that provide national locations:
  • Albertson’s
  • A&P
  • Arbor Drugs
  • Bartell
  • Big Bear
  • Biggs
  • Bi-Lo
  • Brooks
  • Brookshire
  • Buehler's
  • Cub
  • CVS
  • Dominick's
  • Drug Emporium
  • Drug Mart Eckerd
  • Food Town
  • Fruth
  • Giant Foods
  • Giant Eagle
  • Harco
  • Kmart
  • Kroger
  • Marcs
  • Medic
  • Medicine Shoppe
  • MediServ
  • Meijer
  • Nelsons
  • Osco
  • Pathmark
  • Payless
  • Phar-Mor
  • Publix
  • Rite Aid
  • Safeway
  • Shales
  • Super D
  • Target
  • Thriftway
  • Thrifty
  • Walgreens
  • Wal-Mart
  • Winn-Dixie

How can I contact SignatureScripts?

  1. Call our customer service at 888.838.6337 (MTWF 8:00 a.m.-5:00 p.m., Th 9:00 a.m.-5:00 p.m. EST)
  2. Call our sales and marketing staff at 614.566.0123
  3. Fax to 614.566.0403
  4. Email to

What is the difference between generic and brand name drugs and how does that difference affect my benefits?

A brand-name drug is usually available from just one manufacturer with a patent on that drug. Generic drugs have the same active ingredients as brand name drugs, but are produced only after the brand name drug’s patent has expired. Often, you will have lower co-pay which means less money out of your pocket by using generic drugs whenever possible. Check your plans benefit design.

What is a drug formulary (or preferred drug list) and how does it affect me?

A formulary is a list of brand name and generic medications that have been reviewed and selected by a committee of practicing doctors and clinical pharmacists. If your coverage includes a formulary, you can save money by encouraging your doctor to prescribe medications from this preferred list or the generic alternative when available.

What is SignatureScripts?

SignatureScripts manages prescription drug programs for a variety of clients including employer groups, union groups, TPAs, and health care organizations. Members have access more than 59,000 retail pharmacies nationwide and can use our mail order pharmacy for maintenance medications.

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